Anup Chapain

Oracle Certified Professional
Service Desk Specialist
Master in Software Engineering
Auckland • Open Work Visa

High-performing, coachable Service Desk professional with a strong foundation in Linux, networking, scripting and ITIL-aligned incident management. Rapid learner, calm under pressure, and excellent communicator — progressing towards DevOps & Cloud Operations.

Languages: English (PTE 90/90, May 2023) • Nepali (native) • Hindi (conversational)

Contact GitHub
Anup Chapain
Oracle Certified Badge Oracle Certified Badge Oracle Certified Badge Cisco Badge Linux Unhatched

Professional Summary

Efficient Service Desk professional adept at managing incidents, providing rapid technical resolutions and maintaining excellent customer satisfaction. Passionate about automation, security, and cloud operations to evolve into a DevOps engineer.

Quick Snapshot

✅ Completed Oracle Data Platform 2025 Certified Foundations Associate
✅ Completed Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate
✅ Completed Oracle Cloud Infrastructure Foundations 2025
✅ Completed CISCO Network Academy - Linux Unhatched
✅ Completed Service Desk Simulation (Datacom)
✅ Completed Cybersecurity Simulation (Deloitte)
✅ Completed Customer Service Simulation (Forage Academy)
🎯 Preparing for Oracle Cloud Infrastructure Architect Associate

View GitHub

Core Skills

Cloud Computing
Windows & Linux
Bash & Python
Django / Flask
Networking (DNS, VPN, TCP/IP)
C / C++ / SQL / PHP
HTML / CSS
Incident Management (ITIL)
Hardware & Software Troubleshooting
POS & Retail Systems
Customer Experience

Experience & Highlights

Customer Service Representative — BP2Go, Eltham (Apr–Jul 2025)Frontline operations, POS support, customer service, and training.
IT Support Technician / Manager — Nepal (2011–2023)Desktop/network maintenance, software deployment, staff support, and documentation.
IELTS/PTE Instructor — Various (2016–2023)Enhanced communication and presentation skills through teaching and coaching.

Education & Certifications

Master in Software Engineering — Yoobee College of Creative Innovation, Auckland (2024)

Diploma in Computer Engineering — Thapathali Campus, Tribhuvan University, Nepal (2010)

Verified Certifications

🏅 Oracle Cloud Infrastructure 2025 AI Foundations Associate 🏅 Oracle Cloud Infrastructure 2025 Foundations Associate 🏅 Oracle Data Platform 2025 Certified Foundations Associate Linux Tux Cisco Network Academy - Linux Unhatched 🛡 Cybersecurity Job Simulation — Deloitte 💻 Service Desk Job Simulation — Datacom 🎧 Customer Service Job Simulation — Forage Academy